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Internet safety · Basic

Suspicious messages: pause before clicking

Recognise scams and verify requests through an independent channel.

Spot the signs

Messages demanding an urgent response, threatening to block an account or asking for codes and payments may be phishing attempts. A familiar logo or name does not prove a message is genuine.

What to do

• Do not click links or open unexpected attachments. Never reply with passwords or codes.
• Contact the organisation using a number or address you already know, not the contact details in the message.
• If you have shared financial details, contact your bank immediately through its official channels and follow its advice. Change compromised credentials.

Example: a text says a parcel is held and demands payment. Open the carrier’s official app yourself instead of using the link. See the Bank of Portugal and how to report an incident to CNCS.

The information on this portal is educational. For health matters, always check guidance with a healthcare professional.